Deficiency List Errors – Web Portal

To: All Providers

From: CDPHE-HFEMSD - Health Facility Quality Branch

To all Administrators, 

As some providers have recently experienced, the Facility Web Portal has begun to encounter a number of technical errors in relation to the accurate posting of deficiency lists (DL). First and foremost, it is important to establish that the DL that is emailed to the facility, not what is posted to the facility web portal, is the department’s official administrative document.

Unfortunately, the most prevalent error occurring with the portal system at this time is that the DLs being posted to facility web portals do not identically match the official version of the DLs that the department emails to facilities. More specifically, the facility may identify in the portal electronic copy that there are deficiencies, or tags, that are blank or may contain a slightly different version of the DL. The division will work collaboratively with facilities on these types of errors and can extend some of our standard deadlines in order for providers to have adequate time to respond with a plan of correction. 

The HFEMS Division is currently in the process of building a new web portal interface. This project is anticipated to be completed in the Summer of 2019. For the meantime, the division has implemented several additional steps in our process to help identify and address the majority of these errors. We do ask however, that during this time, all providers remain cognizant of this problem.

If you identify discrepancies between the official emailed DL and the portal electronic version, please contact portal support either at 303-692-2836 or by email at cdphe.hfemsportalsupport@state.co.us. We appreciate your understanding, assistance and patience until the new interface is completed. 

If you have any specific questions regarding this matter, please contact Jason Bohl, Quality Assurance Supervisor, at 303-692-6221 or by email at Jason.bohl@state.co.us.