Friday, May 18, 2018

Conducting Surveys on Weekends

The Colorado Department of Public Health and Environment will be starting a new pilot program as of June 1, 2018 that will allow complaint investigations to be conducted on weekend days (Saturday and Sunday). The Department continues to experience a significant volume increase of complaint allegations prompting the need to develop and implement additional processes that will ensure these complaints are being investigated timely. 

If a complaint investigation is started at your facility on a weekend, the expectations of the administrator will remain the same as they are now for any other survey, including but not limited to, answering questions and providing any needed assistance to facilitate prompt completion of the investigation. 

The Division appreciates that conducting complaint investigations on weekends is a change from historical precedence. However, it's important to emphasize that we all share the same responsibility to improve and protect the health, wellness and overall quality of life of those we serve. In an effort to maintain that mission, the Department will need your help as we implement this new pilot program and ultimately better serve your residents, their family members and the general public in a timely manner. We appreciate your cooperation and assistance. 

If you have any questions please contact Dee Reda by phone: 303-692-2893 or by email: dee.reda@state.co.us